Doncaster Royal Infirmary

Doncaster Royal Infirmary 2024-05-08 Person 5 5 0

All the staff were really pleasant and friendly, the procedure was explained to me in advance and I felt relaxed and happy throughout the experience

the waiting between being first seen and then getting changed ready for the procedure to take place was rather long and another wait before sedation being applied. my appointment time was 2.30pm but it was after 4pm when my procedure commenced.

Doncaster Royal Infirmary 2024-05-08 Person 5 5 0

Helpful suggestions and useful device - flutter for clearing phlegm and mucus. Encouragement and friendly attitude.

Don't know

Doncaster Royal Infirmary 2024-05-08 Person 5 5 0

On entering A&E we were quickly and efficiently dealt with by the receptionists We were sent through to be assessed everyone was kind and very helpful and caring despite how busy they were We were waiting to see a doctor my wife went to reception to ask if our turn was imminent as it seemed a long wait , the receptionist was really helpful and said we were nearly ready to go through at this point a doctor came from his room to shout us through he actually said we had been waiting along time because instead of shouting us from the area he was supposed to , he had gone through to the 1st reception area so obviously we didn’t hear him . To be honest we were very unhappy with the doctor in question as he didn’t fill us with confidence I’m sure he didn’t know what he was doing . I spoke to the receptionist who was very kind and who arranged for the consultant on duty to come and speak to us . He arranged for a scan he was very kind and reassuring . I went for my scan and as the shift changed a lady consultant took over my case she was lovely and sorted out some medication and we were sent home . We have never complained before as we have always had a good experience at all the local hospitals but really the young doctors attitude was something else

Just the young dr needs to be taught to give reassurance

Doncaster Royal Infirmary 2024-05-08 Person 5 5 0

Didn’t wait long to be seen

Can’t think of anything

Doncaster Royal Infirmary 2024-05-08 Person 5 5 0

When you really need care the nhs is fantastic.in most ae they r filled with time wasters who have to wait and they r mostly complaining.the care I got could not have been better.i had to wait for a bed on ward for quite a while but when I got there they were very good to me.all the staff were fabulous. The only thing I could say….. on release I had to wait 6 hours for my release letter and meds holding a bed up for the next patient.but thank you all for all you have done for me.

Food has definitely improved since last time I was in. It was very good

Doncaster Royal Infirmary 2024-05-08 Person 5 5 0

Every person I came across dealt with me very kindly. The assistant who called me for my appointment was very nice. She was welcoming and supportive to my issue. I felt very comfortable with her. The consultant I saw was very clear in my plan and explained things well.

Better signage around the hospital

Doncaster Royal Infirmary 2024-05-08 Person 5 5 0

Top quality service: Dr Kumar, Reception, nursing staff prior, during and post Colonoscopy, Professional throughout, Efficient and thorough, Informative, Kind and considerate, Could not ask for better :-)

(Dr Kumar is not on the list) No improvement possible :-)

Doncaster Royal Infirmary 2024-05-08 Person 5 5 0

I gave my answer because the team made feel relaxed. everything was good and all went well.and the tea and biscuits after very nice

Don't think anything can be done better

Doncaster Royal Infirmary 2024-05-08 Person 5 5 0

Professional staff who kept me informed of my progress. Everything was explained to me and the team at ESAC were extremely good.

Na

Doncaster Royal Infirmary 2024-05-08 Person 5 5 0

Excellent thorough service in a more relaxed setting delivered efficiently with care and thoughtfulness. Sandwiches and drinks offered to patients and care and respect from all the staff at all times. Was put at ease by everyone

More seating as the ward got busier later in the day